Service & Repairs
At Sam’s Furniture, we stand behind our manufacturers and their warranties. Instead of having to call a manufacturer to receive service and repairs on furniture purchased in our store, we want to help you get these situations taken care of in a timely manner.
We welcome you to contact us for assistance with warranties and repairs. Please have the following information available when you call:
- Basic description of the defect or problem
- Order number from the upper right-hand corner of your receipt
- Name, phone number and address the furniture was purchased under
- Serial numbers or ID numbers located on the product
Some manufacturers might also require pictures of the defective area on the furniture.
You may also email a service request with the above information to our service department at:
Service Dept. Hours: Monday – Friday 9:00am to 5:00pm
Phone number: (479) 756-8191
NOTICE: Mattress Warranties
To be in guidelines with state and federal health code laws, all mattresses must be fully clean, free of any stains, and have all the legal federal law tags still attached to the mattress to be exchanged under a valid warranty.